Refund Policy
Our policy is designed to be fair, transparent and hassle-free, so you can use our services with confidence.
Overview
At MSHires, we strive to provide valuable services to job seekers, companies and recruiters. However, if you are not satisfied with a paid subscription or service, this Refund Policy explains the situations in which a refund may be applicable, the process to request a refund, and important terms you should be aware of.
Eligibility for Refund
Refunds may be considered in the following cases:
Duplicate payment made for the same subscription.
Technical issues on our platform that prevented you from using the paid service, not resolved within a reasonable time.
In case the purchased plan or service was not activated due to a system error from our end.
Any other exceptional case, at the sole discretion of MSHires.
Non-Refundable Cases
Refunds will generally not be provided in the following situations:
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How to Request a Refund
If you believe you are eligible for a refund, please follow these steps:
Contact our support team through the Contact Us page or email us at support@mshires.com.
Provide your account details, payment transaction ID, and a brief reason for the refund request.
Our team will review your request and respond within 3–5 business days.
If approved, the refund will be processed to your original payment method within 7–10 business days, depending on your bank or payment provider.
Important Notes
- Refunds are processed in INR (or the original currency of the transaction).
- Processing time may vary depending on your bank or payment provider.
- MSHires reserves the right to modify this Refund Policy at any time.
- Any updates will be posted on this page with the effective date.
Frequently Asked Questions
Need More Help?
If you have any questions about our Refund Policy, feel free to reach out to our support team.